Information We Collect

What You Give Us Directly

When you register for our courses or contact us, you share certain details with us. This might include your name, email address, phone number, and sometimes payment information. We also collect information you provide when filling out forms on our website or corresponding with our team.

Information We Gather Automatically

Like most websites, we collect some data automatically when you browse neofluxhub.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to understand how people use our platform and improve the experience.

Educational Progress Data

If you enroll in our learning programs, we track your progress through course materials. This helps us understand what's working and what needs improvement. It also allows us to provide you with personalized learning recommendations.

How We Use Your Information

We use your data for several specific purposes:

• Delivering our educational services: This includes processing your enrollment, providing course access, and tracking your learning progress.
• Communication: We send course updates, respond to your questions, and share relevant information about our programs. You can opt out of marketing emails anytime.
• Platform improvement: Understanding how people use our site helps us make it better. We analyze usage patterns to identify areas for enhancement.
• Security and fraud prevention: We monitor activity to protect both you and our platform from unauthorized access or misuse.
• Legal compliance: Sometimes we need to use your data to meet legal obligations or respond to valid legal requests.

Data Sharing and Third Parties

We don't sell your personal information to anyone. But we do work with certain partners to deliver our services:

• Payment processors: When you pay for courses, your payment information goes through secure third-party payment providers. We don't store complete credit card details on our servers.
• Email service providers: We use email platforms to send course materials and communications. These providers have access to your email address and related data.
• Analytics services: Tools like Google Analytics help us understand website traffic and user behavior. These services collect data according to their own privacy policies.
• Cloud hosting providers: Our platform infrastructure relies on cloud services that store and process data on our behalf.

All third parties we work with are required to protect your data and use it only for the specific purposes we've outlined.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you several important rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If your information is inaccurate or incomplete, you can ask us to correct it.
• Deletion: In certain circumstances, you can request that we delete your personal data. This doesn't apply if we need the information for legal obligations or legitimate business purposes.
• Data portability: You can request your data in a structured, commonly used format to transfer it to another service provider.
• Objection: You can object to certain types of processing, particularly for marketing purposes.
• Restriction: You can request that we limit how we process your data in specific situations.
• Withdrawal of consent: Where we process data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond to your request within 30 days as required by Thai law.

Data Security Measures

We take protecting your information seriously. Our security measures include encrypted data transmission, secure server infrastructure, regular security audits, and restricted access to personal data among our team members.

That said, no system is completely secure. While we do our best to protect your information, we can't guarantee absolute security. You also play a role—keep your login credentials private and let us know immediately if you suspect unauthorized access to your account.

How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes outlined in this policy. For active students, this means throughout your enrollment and for a reasonable period afterward to provide support and maintain records.

After you complete or leave our programs, we keep certain information for legal and business purposes—typically for seven years in line with Thai accounting and tax requirements. Once retention periods expire, we securely delete or anonymize your data.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help us understand how you use our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).

You can control cookies through your browser settings. Keep in mind that blocking cookies might affect your ability to use certain features of our platform. We also use similar technologies like web beacons and pixels for analytics and marketing purposes.

International Data Transfers

Our primary operations are in Thailand, but some of our service providers operate internationally. When your data is transferred outside Thailand, we ensure appropriate safeguards are in place through standard contractual clauses or other mechanisms approved by Thai data protection authorities.

This doesn't change our commitment to protecting your information—the same security standards apply regardless of where data is processed.

Children's Privacy

Our services are designed for adults interested in financial education. We don't knowingly collect information from anyone under 18 years old without parental consent. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website. The "Last Updated" date at the top shows when the most recent version was published.

We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated policy.